Listen to our customers
We pride ourselves on old fashioned values and the high level of customer service that brings.
As a company, roughly 40% of our turnover is generated from repeat business and we attract lots of individuals that have never used us personally but have heard about us through independent review websites or friends and family that have crossed our path.
An old saying I was once taught when first starting out in agency ‘ todays buyer is tomorrow’s vendor’ and that is so true. We are genuinely proud to receive such fantastic testimonials from our clients and continually see them coming back time after time.
EXCELLENTTrustindex verifies that the original source of the review is Google. I had a really positive experience with Cousins when finding a flat to rent in North London. Claire Savage was very helpful, communicative and supportive throughout the process and everything was completed speedily. I would definitely recommend themPosted onTrustindex verifies that the original source of the review is Google. Just sold our house and had a very good experience with Claire at Cousins. She was very helpful throughout the entire selling process. Recommended!Posted onTrustindex verifies that the original source of the review is Google. Cousins, and Tom in particular, were immensely supportive through quite a drawn out process of buying my first home for my daughter and I. They are knowledgeable about housing law and kind people to work with.Posted onTrustindex verifies that the original source of the review is Google. Thomas was a massive help during the process of our sale. He was friendly and professional the whole way through. Would highly recommend! Big thanks to Thomas and the team at Cousins!Posted onTrustindex verifies that the original source of the review is Google. Sincere, Good people who genuinely care about the area and its people. Easy to work with, and always with great communication. I would recommend them to anyone in the area.Posted onTrustindex verifies that the original source of the review is Google. I was looking to find a property suitable for myself and two others, and we stumbled across one managed by Cousins. The whole process - including viewing the house, being given advice and liaising with the landlord - was handled smoothly by Cousins and we felt comfortable and clear on our situation all throughout. Claire was a massive help on this part. I would highly recommend anyone going through an estate agency to contact Cousins!Posted onTrustindex verifies that the original source of the review is Google. Had a great experience with Cousins. Tom and Claire were helpful every step of the way. ThanksPosted onTrustindex verifies that the original source of the review is Google. As first-time renters, we had a lot of questions and weren’t entirely sure how everything worked, but Claire made the entire process so much easier for us. She was absolutely amazing from start to finish—always kind, patient, and incredibly helpful. She took the time to clearly explain every step, which really reassured us and made us feel much more confident throughout the process. She was also very responsive whenever we had questions and never made us feel like anything we asked was too small or unnecessary. Overall, Claire went above and beyond to support us, and we’re so grateful for how smooth she made our first renting experience. We couldn’t have asked for better help!Posted onTrustindex verifies that the original source of the review is Google. Highly recommended agency! Claire worked with me and my partner throughout the process and ensured that we had a smooth transition the entire time. She answered all our needs promptly and catered to all our requests efficiently and affectively, and thanks to this we are now in our new home loving it! The handover for our keys was easy going and the reference process also was perfect. They ensured the house was spotless before we came and still gives us support after moving in if needed. I appreciate the help and faith they gave to us and how easy it was made for us with all our nagging!! Thank you so muchPosted onTrustindex verifies that the original source of the review is Google. As an electrician, I’ve had the pleasure of collaborating with the team at Cousins Estate Agents. Their expertise extends beyond the properties they represent; they also recognize the significance of maintaining and upgrading the electrical systems within those homes. Communication has been prompt, and they have been flexible with scheduling, ensuring a smooth and efficient process. I've found the staff to be friendly and always ready to answer questions and offer insights about the properties. Their genuine care for their clients and the quality of the homes they rent and sell is evident. I highly recommend Cousins to anyone in search of a reliable and professional estate agency. Their commitment to excellence, combined with a fantastic team, makes working with them a true pleasure.
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